Returns Policy
Our Returns Promise
We want you to be completely satisfied with your purchase from salemensshoe.com. If for any reason you’re not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.
What Can Be Returned?
- Unworn items in original condition
- Products with all original tags attached
- Items in their original packaging
Non-Returnable Items
- Made-to-order or customized products
- Items marked as final sale
- Products that show signs of wear or damage
How to Return Your Order
- Initiate your return through our online portal at salemensshoe.com
- Pack items securely in their original packaging
- Include the completed returns form
- Ship using a trackable method
Refund Processing
- Refunds are issued to the original payment method
- Please allow 5-7 business days for processing after we receive your return
- Shipping costs are non-refundable
Exchanges
We currently offer size exchanges for most items. To exchange:
- Return your original purchase
- Place a new order for the desired size
Faulty Items
If you receive a defective product, please contact us immediately. We’ll arrange for return shipping and provide a replacement or refund.
International Returns
Customers outside the UK are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method.
Return Shipping
You are responsible for return shipping costs unless the return is due to our error. We suggest insuring your return package.
Need Help?
For any questions about our returns process, please visit our Help Center at salemensshoe.com. Our customer service team is happy to assist you.
Note: This policy applies to online purchases only. Please retain your proof of postage until your return is processed.